Terms & Conditions – Materials2U.co.uk

1. Introduction

1.1. Materials2U.co.uk is a trading brand wholly owned and operated by EasyEstimate.co.uk Ltd (Company No: [Insert Company Number]), hereinafter referred to as "we," "us," or "our."
1.2. These Terms & Conditions govern all use of our website and services, including the purchase and fulfillment of building materials.
1.3. By placing an order through Materials2U.co.uk, you agree to these Terms & Conditions in full.

2. Third-Party Fulfillment

2.1. Materials2U.co.uk does not hold stock or directly fulfill orders. Instead, we work with a network of third-party suppliers and distributors to source and supply materials on your behalf.
2.2. Once your order has been processed and sent to the supplier, all further communication regarding delivery, delays, shortages, damage, or incorrect orders must be directed to the supplier using the details provided in your order confirmation.
2.3. We will provide you with the relevant supplier's contact information, and it is the customer’s responsibility to liaise directly with them for any issues related to their order.

3. Order Processing & Delivery

3.1. When an order is placed, we process it with one or more of our third-party suppliers. Orders are subject to availability, and we do not guarantee that any particular item will be in stock.
3.2. Delivery times are estimated and not guaranteed. We are not responsible for delays caused by suppliers, couriers, or unforeseen circumstances.
3.3. If there are any issues with delivery, including missing or damaged items, the customer must contact the supplier directly to arrange replacements or refunds as per their individual policies.

4. Liability & Disclaimers

4.1. Materials2U.co.uk and EasyEstimate.co.uk Ltd accept no liability for:

• Materials failing to arrive, arriving late, being damaged, or being incorrect.
• Any financial or project losses incurred due to delays, incorrect deliveries, or defective materials.
• Any consequential or indirect damages resulting from the supply of materials, including but not limited to loss of earnings, additional labor costs, or project delays.
  4.2. All products are sold as per the supplier’s specifications. We make no warranties regarding the suitability, quality, or durability of any materials supplied.
  4.3. Customers must inspect all materials upon delivery and report any issues directly to the supplier. We will assist in providing supplier contact details but are not responsible for handling claims.

5. Cancellations & Returns

5.1. As orders are fulfilled by third-party suppliers, cancellation and return policies vary depending on the supplier.
5.2. If you wish to cancel an order, you must contact us as soon as possible. If the order has already been processed, cancellation may not be possible, and the supplier’s return policy will apply.
5.3. Returns, refunds, and exchanges are subject to the terms of the relevant supplier. We do not process refunds directly—all claims must be handled through the supplier.

6. Pricing & Payment

6.1. All prices displayed on Materials2U.co.uk are subject to change without notice.
6.2. Prices may vary due to supplier adjustments, and we are not responsible for pricing discrepancies once an order has been placed.
6.3. Full payment must be made at the time of order. Orders will not be processed until payment is received.

7. General Terms

7.1. These Terms & Conditions are subject to change without prior notice.
7.2. By using our services, you acknowledge and agree that Materials2U.co.uk acts only as a facilitator between the customer and the supplier and is not responsible for any issues that arise after the order has been processed.
7.3. Any disputes related to the quality, delivery, or suitability of materials must be taken up with the supplier in the first instance.
7.4. In the event of legal disputes, these Terms & Conditions are governed by the laws of England & Wales.

8. Contact Us

For general inquiries, please contact Materials2U.co.uk at support@materials2u.co.uk.